What does sustainability mean to DETALE?
Fashion where every step of the proces is analysed and retought to execute everything in the most sustainable way without compromising on our design. We want to make concious choices in everything we do. For the future of our planet, you, ourselves and our industry. We want to be part of circular economy, where everything will be recycled without pulluting and exhausting the recources and limit the use of chemicals to a minimum. We demand the animals our factory works with to be treated well and with respect. On top of all the business, we especially want to design and maintain high quality garments, to make sure you can enjoy them as long as possible.
When will my order arrive?
Once we have received your order, it can take 2 – 12 working days to reach you, depending on where you live in the world. (check shipment info or terms & conditions) We will keep you updated about your order as much as possible and once sent, you can follow your package via Track & Trace. If there are any problems, don’t hesitate to e-mail our “customer service”
For more information on delivery and shipping, please click ‘here’.
How long does a return or exchange take?
When you have posted your return or exchange back to us, it can take up to 14 days to reach our warehouse. When we receive it, you will get a confirmation email. The refund or exchange will be arranged for you as soon as possible.
For more information on Return & Exchange, please click ‘here’.
Help! I can’t login to my account..
If you’re having trouble logging in to your account, don’t worry. You can reset your password by clicking “forgot your password?” link. If that’s not working either, contact ‘customer service’ for help. [email protected]
Where can i see Detale garments in real life?
Because of our transparant business model, we take different margins than retail would, so that you, our producers and we get the best and honest price. Because of this it is difficult for us to sell to wholesale customers. Prices would increase a lot, and we don’t want that for you. However, we’ve come up with a solution for that! We do pop-up shops and temporary shop-in-shops globaly. Follow us to stay updated about the latest locations! Sign up for the ‘newsletter’ and follow us on ‘facebook’, ‘instagram’ or ‘twitter’ for our latest news and updates.
The item i want to buy is sold out. Will you be getting more in?
Our entire collection will never leave our collection, unless it’s mentioned or if it’s a “limited edition”. If it will get back in stock, you can subscribe to get an email when your item is back on stock on the product page. We always try to re-stock as soon as possible.
I want to work for Detale Studio! How do I apply?
We are always happy to hear when somebody shares our vision and wants to be part of the family! You can find all info and apply for all current vacancies on the “career section” of our website. Good luck!
I want to write/interview/blog about Detale Studio, who do i contact?
It’s always great to hear from people who are inspired by our garments and philosophy. So please do not hesitate to contact us, request further info or images in our “press” department.